FREQUENTLY ASKED QUESTIONS
How do I request a quote?
To receive a quote, simply contact us via the online form on the website. Alternatively, you can email us directly using the e-mail address shown on the contact page and also at the footer of the site.
Please ensure:
1. You provide your name, address and contact details.
2. Tell us how we can help with your item(s).
3. Upload or send us clear and recent images of your item(s), showing their current condition, and in particular any trouble areas.
Once we have received your communication we will aim to get back to you with a quote within 48 hours.How long will we keep your item(s)?
We aim to have your item(s) back with you within 7-14 working days. However, more specialised and complex jobs can take time. We appreciate your patience and thank you in advance!
How do I get my item(s) back?
We use courier services that will return your item.
Local pickups up to 40 miles from Newcastle Upon Tyne are available at a cost of £10.00 and can be arranged at your discretion.